Returns & Exchanges

At Sunrise Mart Brooklyn, we strive to provide the highest quality Japanese groceries and fresh goods. Due to the perishable nature of food, we offer returns or exchanges within 7 days for non-perishable items and immediate assistance for any quality issues with fresh products.

Return Process

• 1.
  Verify Eligibility

  Ensure the item is unopened, in its original packaging, and within the 7-day return window for shelf-stable goods.

• 2.
  Contact Support

  Email our Brooklyn store team with your order number and a photo of the product if there is a quality concern or damage.

• 3.
  Prepare Documentation

  Keep your digital or physical receipt ready as proof of purchase is mandatory for all returns and exchanges.

• 4.
  Complete the Return

  Bring the item back to our Brooklyn location or follow the provided mail-in instructions to receive a refund to your original payment method.